CSM_BITS_ANM_0007
My Account profile changes revert after logout and login
Status: Not specified
Updated Oct 9, 2026 3:09 AM IST
1. BUG REGISTRATION
| S.No. | Attribute | Entry |
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| 1 | Safety Anomaly ID | CSM_BITS_ANM_0007 |
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| 2 | Bug Title | My Account profile changes revert after logout and login |
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| 3 | Bug Description | Changes made to Profile under "My Account" are not retained after logout and subsequent login. The account details entered during account creation are displayed again.
Expected behavior: Saved profile changes remain available after logout and subsequent login.
The report updater confirms that the reported issue has been reproduced. Specific affected fields have not been provided. |
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| 4 | Detection Source | User report |
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| 5 | Initial Evidence | Original user report and subsequent confirmation from the report updater that the issue was reproduced. No screenshots, logs or recording supplied with this update. |
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| 6 | Reported By | Bits user |
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| 7 | Reported Date/Time | 08-10-2026 |
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2.INITIAL ASSESSMENT
| S.No. | Attribute | Entry |
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| 1 | Affected Item | CSM Tool - My Account / Profile; retention of updated account details after logout and login |
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| 2 | Version / Configuration | N/A |
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| 3 | Anomaly Classification | Confirmed functional defect - profile data persistence; root cause and safety classification pending |
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| 4 | Safety Relevant? | Not assessed - pending initial assessment |
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| 5 | Initial Safety Impact | Not assessed. The report describes profile details reverting; any safety impact remains to be evaluated. |
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| 6 | Responsible Person | ? |
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| 7 | Initial Evidence | Report updater confirms successful reproduction of the reported behavior. Supporting screenshots/logs and test environment details have not been supplied. |
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| 8 | Initial Assessment Comment | ? |
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| 9 | Replication / Triage Status | Reproduced - issue confirmed; further triage and root-cause analysis pending |
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| 10 | State Entry Date/Time | ? |
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| 11 | State Exit Date/Time | ? |
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3.ANALYSIS & ROOT CAUSE ANALYSIS
| S.No. | Attribute | Entry |
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| 1 | Reproducible? | Yes |
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| 2 | Reproduction Result | Issue reproduced: after updating My Account profile details, logging out and logging back in, the original account-creation details are displayed instead of the updated details |
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| 3 | Reproduction Steps | Reported workflow associated with the confirmed issue:
1. Log in to CSM and open My Account / Profile.
2. Change the profile details and save the changes.
3. Log out and log back in to the same account.
4. Open My Account / Profile and compare the displayed details with the saved changes.
Observed: Account-creation details are displayed again.
Exact fields, test values, environment, reproduction time and repeat count were not provided. |
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| 4 | Failure Mode | ? |
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| 5 | Failure Mechanism | ? |
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| 6 | Technical Analysis | ? |
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| 7 | Impact Analysis | ? |
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| 8 | RCA Method | ? |
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| 9 | Root Cause | ? |
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| 10 | Contributing Cause | ? |
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| 11 | Verification Gap | ? |
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| 12 | Analysis Conclusion | ? |
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| 13 | Analysis Evidence | ? |
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| 14 | RCA Dependency / Delay | ? |
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| 15 | State Entry Date/Time | ? |
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| 16 | State Exit Date/Time | ? |
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4.CRITICALITY / SAFETY EVALUATION
| S.No. | Attribute | Entry |
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| 1 | Safety Goal Impact | ? |
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| 2 | Safety Requirement Impact | ? |
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| 3 | Safety Mechanism Impact | ? |
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| 4 | Criticality | ? |
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| 5 | ASIL Impact | ? |
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| 6 | Risk Evaluation | ? |
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| 7 | Residual Risk | ? |
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| 8 | Evaluation Rationale | ? |
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| 9 | Evaluation Evidence | ? |
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| 10 | State Entry Date/Time | ? |
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| 11 | State Exit Date/Time | ? |
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5.CONTAINMENT & CORRECTIVE ACTION
| S.No. | Attribute | Entry |
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| 1 | Containment Required? | ? |
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| 2 | Containment Action | ? |
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| 3 | Corrective Action | ? |
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| 4 | Safety Measure | ? |
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| 5 | Change Required? | ? |
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| 6 | Change Reference | ? |
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| 7 | Action Owner | ? |
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| 8 | Implementation Status | ? |
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| 9 | Action Evidence | ? |
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| 10 | State Entry Date/Time | ? |
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| 11 | State Exit Date/Time | ? |
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6.VERIFICATION & EFFECTIVENESS
| S.No. | Attribute | Entry |
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| 1 | Fix Verification | ? |
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| 2 | Verification Method | ? |
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| 3 | Verification Result | ? |
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| 4 | Effectiveness Verified? | ? |
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| 5 | Residual Impact | ? |
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| 6 | Verification Conclusion | ? |
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| 7 | Verification Evidence | ? |
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| 8 | Verifier | ? |
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| 9 | State Entry Date/Time | ? |
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| 10 | State Exit Date/Time | ? |
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7.CLOSURE & APPROVAL
| S.No. | Attribute | Entry |
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| 1 | Closure Route | ? |
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| 2 | Safety Measure Adequate? | ? |
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| 3 | Effectiveness Verified? | ? |
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| 4 | Unreasonable Risk? | ? |
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| 5 | Closure Rationale | ? |
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| 6 | Closure Evidence | ? |
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| 7 | Rationale Reviewed? | ? |
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| 8 | Review Comments | ? |
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| 9 | Closure Decision | ? |
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| 10 | Reviewer | ? |
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| 11 | Final State | ? |
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| 12 | State Entry Date/Time | ? |
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| 13 | State Exit Date/Time | ? |
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